This is more about a phone call than the subsequent fax.
So please bear with me.
Only the names have been changed to protect the ambushed.
My mother was coming back to California from New York the other day. There were strong winds in the area, so the plane couldn't take off on time and was going to be delayed by three hours. While waiting at her gate, she called to let me know that I shouldn't worry about picking her up. They wouldn't be landing until after midnight. "That's fine", I said. "Thanks for letting me..."
"Hang on a second...", my mother interrupted. "Captain? Captain?...
Adam, listen, the pilot of the plane wants to talk to you for a second. Here. This is my son, Adam."
Captain O'Reilly: Hello?
Captain O'Reilly: Hi, this is Captain O'Reilly. I'm here with your mom. (Pause.)
Adam: Is this really the Captain of the plane?
Captain O'Reilly: Yes. Your mom wanted me to tell you that we're going to be delayed about three hours due to the strong winds we're having here. She just didn't want you to worry.
Adam: I...can't believe she got you on the phone to tell me that.
Captain O'Reilly: No problem. Have a great day.
Captain O'Reilly: Here's your mom again.
Adam's Mom: Hello?
Upon her return, she handed me the following note to fax to the airline.
How does a guy like me keep his mojo?
Please send to Human Resource Department
Re: Captain O'Reilly
I took a flight from >>>>> to California. We were booked to leave at 6PM Eastern Time. There was a delay and we didn't leave until 9PM. I was so impressed by the Pilot-Captain O'Reilly that I had to write this letter.
I was in a wheelchair and he was so considerate and caring for my welfare that I felt completely safe and secure about the flight (late or not).
He even took the time to call my son in Burbank on my cell phone to let him know of the delay and not to worry.
Because of his concern for all the passengers, he is one of the few pilots I have seen that has the empathy and respect that others do not have.
Therefore, I believe he deserves some kind of recognition.
Thank you. It was my pleasure.
1 year ago